Account Manager

Tyler, Texas

Boyd Metals of Tyler, Texas is currently interviewing for an Account Manager position. 8 Hour shift as scheduled.

The key responsibility areas and expectations for this position include:

A. Time, Paperwork, and Reports

• Account Managers are to arrive for work no later than 7:30 AM and work through 5:00 PM, unless an alternative schedule is approved by management.
• Continual sales and product education is critical to Boyd Metals’ success. Account Managers are expected to attend all in-house sales and product training sessions, the annual corporate sales meeting, and any off site/outside training as the opportunity is afforded.

• Using the Quotations Report, and in coordination with the Territory Manager, follow up quotes daily that might be deemed significant in an effort to secure orders and/or gain information. Return Quotations Report with notes relating status of previous day’s quotes to Sales Manager each day.
• Once a week print and review the Un-invoiced Orders Report to spot any potential issues and ensure timely customer deliveries.

B. Communication

• Share with the Territory Managers, management, warehouse, clerical and other company personnel any information that may impact them or the ability to service our customers.
• Visit with the Territory Managers at least once each morning and each afternoon regarding any significant orders/inquiries and any new prospect contacts.
• Work directly with the Sales Manager on significant quotes ($2000 and over or any inquiry from a potential new account) to ensure sound decisions are made in regard to pricing, credit, etc.

C. Duties

• Account Managers are expected to maintain an eager, positive attitude for their customers and their co-workers at all times. Your attitudes will in large part determine how you are received by customers and will affect the attitudes of your co-workers.
• Field incoming sales calls and price inquiries within the parameters provided by management.
• Strive to develop, over the phone, strong relationships with those accounts you sell to and with prospect accounts as opportunities allow.
• Ask for opportunities to quote new products and expand existing sales with your current customer base.
• Seek to understand each customer’s business and their needs.
• Monitor your account base’s activity. If you see something out of the ordinary, consult with the Territory Manager so that follow up, if needed, may be done.
• Continually educate the customer in order to set achievable customer expectations.
• Generate new ideas and practice self-development.
• Manage well the resources the company has entrusted to your care.
• Understand and sell the entire product line of Boyd Metals.
• Understand the competition and how to respond to and sell against it.
• Monitor and manage all orders from the order entry stage through order processing and delivery to ensure accurate, on time deliveries to our customers.
• Quickly address any issues or problems that may arise to the mutual satisfaction of the customer and the company.
• Initiate any credit memos that may be required in a timely manner. Credit memo’s are to processed and turned in for processing no later than Friday of each week.
• Maintain current customer part number pricing in the computer system for those customers whose orders are entered in this way.
• Make joint field sales calls with Territory Managers or other management staff as required to support customer service level.